Refund policy

Return & Exchange Store Policy

 

Last updated: September 17, 2026

We hope you love everything you purchase from La Lihn. If something isn’t quite right, we’re happy to help you find the best solution.

To begin a return, please visit our Return Portal.

Refunds

Eligible full-price merchandise may be returned for a refund to the original form of payment when the return is initiated within 14 calendar days of:

  • The delivery date for online orders
  • The purchase date for in-store purchases

Original shipping charges are nonrefundable.

Exchanges & Store Credit

Eligible merchandise may be exchanged or returned for La Lihn store credit within 30 calendar days of delivery or purchase.

Store credit is issued electronically and does not expire. Exchanges are subject to availability. If the requested replacement is unavailable, store credit will be issued instead.

Return Requirements

To qualify for a return or exchange, merchandise must be:

  • Unworn, unwashed and unaltered.
  • Free from makeup, deodorant, stains, pet hair and odors.
  • Returned with all original tags attached.
  • Accompanied by proof of purchase.

All merchandise is inspected before a return is approved. Items that do not meet these requirements cannot be accepted.

Online Returns

Online purchases may be returned by mail or returned free of charge at our storefront.

A $7.95 return-label fee will be deducted from mailed refunds or store credit. Original and additional shipping charges are nonrefundable.

Once your return is received and approved, please allow 5–10 business days for processing. Your financial institution may require additional time to post a refund.

In-Store Returns

Eligible online and in-store purchases may be returned at our storefront at no additional charge. Please bring the item and your receipt or order confirmation.

Sale & Final-Sale Merchandise

Regular sale merchandise that is not marked “Final Sale” or “Clearance” may be returned within 30 days for an exchange or store credit only.

The following are final sale and cannot be returned or exchanged:

  • Clearance merchandise marked “Final Sale”
  • Bin-blowout and live-auction items identified as final sale
  • Gift cards
  • Earrings and other hygiene-sensitive items
  • Items specifically marked “Final Sale” before purchase

A promotional discount does not automatically make an item final sale unless stated at the time of purchase.

Preorders

Preorders cannot be canceled before shipment. Once delivered, preorder merchandise follows our standard return policy unless it was clearly identified as final sale before purchase.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged, defective or incorrect item, contact us within three days of delivery and include your order number and photographs of the issue.

When La Lihn is responsible for the error, we will cover the cost of correcting it. Please contact us before mailing the item back.

International Returns

International customers are responsible for return shipping, customs charges and duties. La Lihn does not currently provide prepaid international return labels. Original shipping fees, customs charges and duties are nonrefundable.

Questions?

Please contact us before returning your merchandise if you have any questions. We’re happy to help you determine whether your purchase qualifies for a refund, exchange or store credit.If you have any questions or concerns about your specific item, please don’t hesitate to reach out to us via email at Support@lalihn.com.